OuterThreads Product Return Policy

 

At OuterThreads, we take great pride in delivering high-quality products and ensuring customer satisfaction. However, we understand that sometimes issues may arise, and we are committed to providing a hassle-free return process for damaged or misprinted products. Please review our Product Return Policy below:

 

1. Eligibility for Return: Customers may be eligible to request a return under the following circumstances:

• Receipt of a damaged product

• Receipt of a misprinted product 

 

2. Reporting and Timeframe: Customers must report any damage or misprints with their order within 7 days from the date of delivery. After this period, return requests may not be accepted.

 

3. Return Procedure: To initiate a return, follow these steps:

• Contact our Customer Support Team via the contact form and provide the following information:

  • Order number

  • Description of the issue (damaged product or misprinted item received)

 

4. Assessment and Approval: Once we receive your return request, our team will assess the issue and verify the provided information. If your claim is valid, we will approve the return and provide further instructions.

 

5. Return Requirements:

• All returned products must be unused, unworn, and in their original packaging with all tags and labels attached.

• Customers must securely package the items to prevent any damage during the return shipping process.

 

6. Return Shipping: For approved returns, you will send the product back to the return label address that is on the packaged product.

 

7. Refund or Exchange: After we receive and inspect the returned item, we will process the refund or exchange. Customers can choose either:

• Refund: A full refund of the purchase price, including any applicable shipping charges, will be issued to the original payment method.

• Exchange: If the product is still available, customers can opt for an exchange of the same item or a similar product of equal value.

 

8. Timeframe for Refund/Exchange: Refunds will be processed within 5-7 business days from the receipt of the returned item. Exchanges will be dispatched promptly, subject to product availability.

 

9. Non-Returnable Items: Please note that the following items are not eligible for return unless they arrive damaged:

• Ordered the wrong size 

• Incorrect address submitted when ordering

• Clearance or final sale items

 

10. Customer Support: For any questions, concerns, or assistance with the return process, feel free to contact our Customer Support Team via the contact form on our site.

 

By shopping with OuterThreads, you agree to abide by this Product Return Policy. We value your trust in our products and services, and we will do our best to ensure a positive shopping experience for you.